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FREQUENTLY ASKED QUESTIONS

PEARL REWARDS PROGRAM

Navigate to different FAQ categories by clicking on the gold menu tabs.

How do I create an account?

  • Per Mississippi Gaming Regulation, all accounts must be created in-person and on-property with a physical form of ID showing both a picture and date of birth such at an identification card, driver’s license, passport, etc.

Can I use my ID on my phone?

Accounts must be created using a physical form of ID showing both a picture and date of birth such as an identification card, driver’s license, passport, etc.
 

After your account has been created, as long as your ID is valid, you may use the state approved digital form of your ID for verification purposes. Once your form of ID has expired, you must bring in the new, valid physical form of ID to update your account.

Can I share an email with another member?

  • Yes, you can share an email with another Pearl Rewards member. You will each receive your own email with your own offers and contact details.

Do you have a Veteran’s program?

  • We do not currently have a Veteran’s Program, however we do run promotions that may have a special category for our Veteran’s in our Food Outlets.

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  • Ask your server or visit our Dining page for current promotions.

What are the Tier levels?

  • Our Pearl Rewards program has 5 tiers, and tiers are achieved by earning Tier Points by play. For more information, visit our Pearl Rewards page.

Do new members get Free Slot Play?

  • Yes, all new members receive $20 in Free Slot Play by activating their offer at any Pearl Rewards kiosk after creating their account. Offer must by activated by 11:59PM on the same day the account is created. If there are any issues activating offer, please visit the Pearl Rewards club for assistance.

How do I earn rewards?

  • Start earning rewards immediately with your play after creating your Pearl Rewards account. 

What are Tier Points:

Tier Points are used to earn tiers. All guests start as White Tier when signing up for a Pearl Rewards account and use Tier Points to earn higher tiers. 

$1 Coin-in is equal to 1 Tier Point on Reel Slots.

$3 Coin-in is equal to 1 Tier Point on Video Poker.

Tier Points earned on Table Games are based on game type, average bet, and hands played.

For full information visit the Pearl Rewards page.

Do Tier Points expire?

  • Tier Points reset each term*. Term 1 is January 5 – July 4. Term 2 is July 5 – January 4. Guests will maintain the tier they have earned after the tier reset and must re-earn their tier points to maintain their tier or achieve a higher tier for the next reset. *EIPs earn their Tier quarterly.

What are Points? (slot points)

Points are eared by play. You can redeem points for Free Slot Play at most slot machines.

$1 Coin-in is equal to 1 Point on Reel Slots.

$3 Coin-in is equal to 1 Point on Video Poker.

Redeem 300 points for $1 Free Slot Play. 1,500 minimum points needed to convert and redeem as Free Slot Play.

Do Points (slot points) expire?

  • Points expire on the first day of the 7th month of zero activity in the account.

What are Comps?

  • Comps are earned based on play. Comps are can be used for on-property and off-property spending. Use your comps on-property at any of our dining outlets, Treasure’s Gift Shop, and Frankly My Dear boutique. 

  • Comps may also be redeemed at any comps partners for a 2:1 ratio. Redeem at any Pearl Rewards kiosk: print voucher and bring voucher, Pearl Rewards card, and ID to comp partner to redeem. Restrictions may apply. Visit our comp partner page for a full list. 

Do Comps expire?

Comps expire on the first day of the 7th month of zero activity in the account.

How do I get offers?

Guests must sign up to receive mail to receive offers. If you are not signed up for mail, you will not receive offers.

When do I get offers?

If your play qualifies to receive offers, you will receive your first set of offers by email within 1-2 weeks of signing up for your Pearl Rewards account. If you do not have an Email address on file, you can view your offers on the Player Portal. 

If your play qualifies to receive offers, guests will filter into mailed offers within 1-2 months of signing up for their Pearl Rewards account. Bonus offers and reminders may also be sent by email or text. Click here to sign up for text messages.

Does my Tier get me better offers?

The Pearl Rewards Tier program and the Direct Mail offer program operate independently of each other. Your Tier and benefits are based on Tier Points earned and are valid for the duration of the Tier Term. Offers are based on your play and vary based on your average play within the last 6 months. Offers will vary based on your play.

Where can I update my contact information?

Visit the Pearl Rewards club to update any contact information.

Where can I reset my PIN?

Visit the Pearl Rewards club to reset your PIN. Form of ID must be present for PIN reset.

PLAYER PORTAL

Navigate to different FAQ categories by clicking on the gold menu tabs.

How do I sign-up for the Player Portal?

Access to the Player Portal is immediate after creating your Pearl Rewards account. Must be 21 or older to create a Pearl Rewards account. The Player Portal can be accessed by downloading the Scarlet Pearl App on App Store (iOS Apple) or Google Play Store, or by visiting our website on any desktop or mobile browser.

How do I log into the Player Portal?

When logging into the Player Portal ensure to use the following: 
Full PlayerID: SP000123456 (making sure to use the Number 0 and not the letter O)
PIN: Same used at Slot Machine/Kiosk
Date of Birth: MMDDYYYY (written altogether in this format with no slashes, dashes, or spaces)

Why am I getting an error message at log-in?

Verify that you are entering your information correctly.

If you need to reset your PIN, visit the Pearl Rewards club during your next visit to property.

A valid form of ID with photo and date of birth will be required to reset your PIN.

What information is on the Player Portal?

  • The Player Portal will show your current Tier, Tier Points, Points (slot points), Comp Dollars, and offers. The Player Portal also shows your current contact information, Host information (if applicable), and you can reach out to your host through the portal (if applicable).

Can I book my room through the Player Portal?

  • To book your comp room offer, please contact our call center at 1-888-266-5772.

CASINO

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How old do I have to be to visit the casino?

  • Guests must be 21 or older to visit the casino floor. Guests are permitted to escort any underage members in their party to the Chopstx dining venue and back, and those underage members may not touch any gaming machines/tables. Guests may not visit any slot machines, Pearl Rewards kiosks, or the Pearl Rewards counter while escorting underage members to the dining venue.

How do I apply for credit?

  • For current credit inquiries, please contact the Call Center at 1-888-752-9772 and request to speak with a Pearl Rewards club team member.

  • For a new credit application, click here or visit the Play tab on our website for an online credit application.

Is there a dress code?

  • For the comfort of all guests, we request all guests comply with our dress code. Anyone found in violation will be required to leave. Visit our Property Policies for the full Appearance Policy.

Can I bring my Service Animal to the casino?

Can I bring my pet with me? (not a service animal)

  • Pets are not allowed on the gaming floor unless they are a service animal. Pets are allowed in Pet-Friendly rooms, based on availability. Visit our Property Policies for the full Pet Policy.

SPORTSBOOK

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When is the Sportsbook open?

  • For current Sportsbook counter hours, visit our Scarlet Pearl Sportsbook page

  • Scarlet Pearl Sportsbook Kiosks are available 24/7.

  • Scarlet Pearl Sportsbook app is available 24/7. Must be on property and in designated gaming areas to place a bet. Must have a valid Sportsbook account.

How do I create a Scarlet Pearl Sportsbook account?

  • Visit the Scarlet Pearl Sportsbook counter to create an account.

What can I bet on at the Sportsbook?

  • Bet on NFL, NBA, MLB and more. Visit the Scarlet Pearl Sportsbook for current lines.

Do you have a Mobile App?

Can I use the Mobile App off-property?

  • Per Mississippi Gaming regulations, Sports Betting is only allowed on-property in designated areas. Guests must be on-property and in designated gaming areas to place a bet on the Scarlet Pearl Sportsbook app.

What is the minimum bet?

  • $25 minimum wager at the Scarlet Pearl Sportsbook counter.

  • $1 minimum wager at the Scarlet Pearl Sportsbook kiosk or mobile betting app. Offer in-play available for certain games.

Can I make reservations at the Sportsbook?

The Scarlet Pearl Sportsbook does not take reservations. Seating is open an available on a first-come first-serve basis.

Does the Sportsbook serve food?

  • During certain sporting seasons food is available at the Scarlet Pearl Sportsbook. Visit the Scarlet Pearl Sportsbook page for the current menu.

Do I get offers for my Sportsbook betting?

  • At this time, betting at Scarlet Pearl Sportsbook is not part of the Pearl Rewards tier program or the Direct Mail offer program.

POOL

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Can I visit the Pool?

  • Garden Oasis Pool access is restricted to Hotel Guests, Scarlet & EIP members, only. Guests receive their wristband at the Front Desk and visit Treasure’s Gift Shop to receive their towel. Towels must be returned before leaving the hotel stay or guest will be charged for the towel.

What are the Pool hours?

  • The pool is open daily from 10AM – 8PM if weather permits. Hours are subject to change. Visit the Garden Oasis Pool page for all pool details.

Can I bring my Pets to the pool?

  • Pets are not allowed at Garden Oasis Pool.

Can I order food or drinks at the Pool?

  • Food and Drinks are served during the Summer Season. For current venue and ordering hours, please visit our Garden Oasis Pool page. 

Do you have Cabanas at the Pool?

  • Cabanas can be reserved at the Front Desk, through your host, or by calling the Call Center

  • at 1-888-266-5772 or dialing 0 from your hotel phone, or emailing from the Pool webpage. For current hours and pricing, visit our Garden Oasis Pool page.

HOTEL RESORT

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How can I redeem my comp offer?

To book a room using your comp offer, please contact our Call Center at 1-888-266-5772.

Do you accept pets?

Pet-friendly rooms are available upon request. There is a $75 non-refundable fee per room with a maximum of 2 pets. Please call for availability. Review our Pet/Service Animal Agreement form.

How do I reserve multiple rooms at a time?

  • Contact our call center at 1-888-266-5772 for assistance in securing multiple rooms in one reservation.

How do I change my reservation?

  • Contact our call center at 1-888-266-5772 to update your reservations.

When is Check-In?

  • Check in begins at 4:00PM. Early check-in may be requested pending availability and may be subject to a few. Contact the call center at 1-888-266-5772 to request.

When is Check-Out?

  • Check-out is at 11:00AM. Guests may request a late check-out during check-in.

Is there a resort fee?

  • At this time, there is currently no additional resort fee.

Is parking free?

Yes, you may park in the attached parking garage or across the street in the surface parking lot at no additional cost.

Do you have valet?

We do offer free valet parking every day.

Do you have charging stations for electric cards?

You may request to park near a Tesla charging station through one of our Valet attendants.

Can I smoke in my hotel room?

  • Smoking is allowed in designated smoking rooms only. Guests may be charged an additional cleaning fee if smoking in a non-smoking room.

Is there a firearms policy?

  • Firearms are not permitted on property unless you are a current, on-duty Mississippi Police Officer. Contact the Call Center at 1-888-266-5772 for needed accommodations.

Are there any other hotel policies?

Does the room have a microwave?

  • Our hotel rooms do not have microwaves. Visit any of our delicious dining outlets or stay in and order Room Service to satisfy that craving!

Does the Room have a refrigerator?

  • All rooms do come equipped with a mini fridge.

Can I bring a cooler/ice chest?

  • Coolers/ice chests are not permitted on property except for medical coolers no larger than 5 quarts. All guest rooms are equipped with refrigerators for your convenience. If you have special medical circumstances, please contact us prior to your arrival.

Does the room have a coffee maker?

  • All rooms are equipped with a Keurig coffee machine.

Is there a gym or fitness center?

  • Yes, there is a Fitness Centre on every hotel floor. This is available for free to all Hotel guests. Fitness Centres are open 24/7. Visit our Fitness Centre page for a full list of amenities.

Is there a spa?

  • There is no spa on property. Please visit our Comp Partners page for recommendations of local spa partners.

Navigate to different FAQ categories by clicking on the gold menu tabs.

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