TERMS & CONDITIONS
DEPOSITS AND CREDIT CARDS
A major Credit or Debit Card is required for an incidental deposit in the amount of $100 per stay, to be authorized at check-in. Deposits will be released if no charges are made to the room (timing of release varies, may take up to 30 business days). Cash deposits are also accepted in the amount of $250. Cash deposits require a 20-30 minute wait when checking out to ensure room is in rentable condition. A deposit of one night’s room and tax may be collected up to 72 hours before check-in.
Cancellation: Reservations booked using the Non-Refundable discount will have the entire stay charged at the time of booking. Changes of any kind are not permitted. A cancellation or not showing for the reservation will result in the default of the cost of the entire stay. For standard reservations, canceling your reservation before 6:00 PM (local hotel time) 48 hours prior to day of check-in will result in no charge. For complimentary rooms, canceling your reservation after 6:00 PM(local hotel time) 48 hours prior to day of check-in, or failing to show, will result in a charge of $50 to your credit card. Taxes may apply. For cash paying rooms, with the exception of the Non-Refundable discount, canceling your reservation after 6:00 PM(local hotel time) 48 hours prior to day of check-in, or failing to show, will result in a charge of first night room and tax to your credit card. All credit cards found to have insufficient funds 48 hours prior to day of check-in will result in a cancellation. Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation. Cash bookings will be charged immediately and in the event of card decline, the reservation will be cancelled.
PEARL REWARDS OFFERS
To redeem a Pearl Rewards hotel offer the primary, Pearl Rewards customer on the account must be present at check-in with valid photo ID and Pearl Rewards card that match the name on the hotel reservation. Should a companion arrive prior to the individual with the hotel reservation, the companion will not be able to check-in but will have the option to book a separate reservation until the arrival of the primary Pearl Rewards customer. Upon the arrival of the individual with the original reservation, they will be added to the new reservation and honor the original rates booked.
Check-In time begins at 4:00pm and Check-Out time is 11:00am. Early check-ins will be granted based on availability. In the event a room is not ready, the Hotel will notify the guest when a room has been cleaned and inspected by Housekeeping. Guests checking out after 11A without prior authorization will be subject to a $100 fee. Guests checking out after 2P will be charged one night’s room at tax at the Best Available Rate. No Hidden Resort Fees.
Comped rooms or rooms held with a major debit/credit card will be guaranteed until 12A on the night of arrival. All credit/debit cards will be authorized at 6P for one night’s room and tax. Should the card decline, the room may be canceled without notice. For guests arriving later than 12A, please contact the Hotel directly at 1-888-BOOK-SPC.
We will make every effort to fulfill your preference requests; however they are not guaranteed, as rooms are assigned at check-in. Additional charges may apply for some requests. For accommodation preferences for the physically challenged, please call us at 1-888-BOOK-SPC.
Patrons must be 21 years or older to reserve and check-in to the hotel.
ADDITIONAL PERSON CHARGES
Maximum occupancy is four persons per room. Any instances in over occupancy may result in eviction from Hotel. Minors must be with an adult at all times. Should a minor be left unaccompanied, law enforcement will be contacted.
Pet friendly rooms available upon request. Please call for availability. Service Animals are welcome, provided they follow the guidelines published at (FAQ on Service Animals for Hotels).
All Hotel Rooms now offer voicemail capabilities. Flashing red light indicates voicemail waiting. Once checked out of room, all voicemails during entirety of stay will be deleted for guests’ privacy.
ROOM DAMAGE OR MISSING ITEMS
Upon check-out, all rooms will be inspected by Housekeeping. Should an item be missing or damaged, the Hotel will charge the primary guest for replacement or repair. For rooms requiring an excessive clean, a minimum of $250 will be charged.