Terms & Conditions
A 24-hour cancellation notice is required prior to your arrival date to receive a refund of your deposit except non-refundable, non-transferable reservations as noted in the package disclaimer. If you cancel within 24 hours, a penalty of one night’s room and tax will be applied to your reservation. Declined or invalid credit card numbers may result in cancellation of booking without prior notice.
PEARL REWARDS OFFERS
To redeem a Pearl Rewards hotel offer the primary Pearl Rewards customer on the account must be present at check-in with valid photo ID and Pearl Rewards card that match the name on the hotel reservation. Should a companion arrive prior to the individual with the hotel reservation, the companion will not be able to check-in but will have the option to book a separate reservation until the arrival of the primary Pearl Rewards customer. Upon the arrival of the individual with the original reservation, they will be added to the new reservation and honor the original rates booked.
Guaranteed Check-In time is 4:00pm and Check-Out time is 12:00pm. Early check-ins will be granted based on availability. In the event a room is not ready, the Hotel will notify the guest when a room has been cleaned and inspected by Housekeeping. Guests checking out after 12P without prior authorization will be subject to a $100 fee. Guests checking out after 3P will be charged one night’s room at tax at the Best Available Rate.
Comped rooms or rooms held with a major debit/credit card will be guaranteed until 12A on the night of arrival. All credit/debit cards will be authorized at 6P for one night’s room and tax. Should the card decline, the room may be canceled without notice. For guests arriving later than 12A, please contact the Hotel directly at 1-888-BOOK-SPC.
We will make every effort to fulfill your preference requests; however they are not guaranteed, as rooms are assigned at check-in. Additional charges may apply for some requests. For accommodation preferences for the physically challenged, please call us at 1-888-BOOK-SPC.
Patrons must be over the age of 21 to reserve and check-in to the hotel.
ADDITIONAL PERSON CHARGES
Maximum occupancy is four persons per room. Any instances in over occupancy may result in eviction from Hotel. Minors must be with an adult at all times. Should a minor be left unaccompanied, law enforcement will be contacted.
Scarlet Pearl Casino Resort does not offer a “pet-friendly” program, however we are compliant with all laws, including the Americans with Disability Act. Service Animals are welcome, provided they follow the guidelines published at (FAQ on Service Animals for Hotels).
ROOM DAMAGE OR MISSING ITEMS
Upon check-out, all rooms will be inspected by Housekeeping. Should an item be missing or damaged, the Hotel will charge the primary guest for replacement or repair. For rooms requiring an excessive clean, a minimum of $250 will be charged.